Refund policy

 

Returns on Medical Products

For health, safety, and hygiene reasons, we do not accept returns or exchanges on:

Opened or used medical products.

Products with broken seals.

Personal care or hygiene-related items.

Consumable or ingestible products.

This policy ensures the safety and protection of all our customers.

Damaged, Defective, or Incorrect Items.

We will gladly offer a replacement or refund if:

• You received a damaged item.

• The product is defective.

• You received the wrong item.

To qualify:

• Notify us within 48 hours of receiving your order

• Provide clear photos/videos of:

  • The product.

  • The packaging.

  • The shipping label.

Please email us at: castthewhite@gmail.com

Once approved, we will:

• Send a replacement (subject to stock availability), OR

• Issue a refund to your original payment method.

 

Non-Refundable Situations

Refunds cannot be issued for:

• Change of mind.

• Incorrect item ordered by customer.

• Minor packaging imperfections that do not affect product quality.

• Delayed delivery due to courier issues beyond our control.

 

Refund Processing Time

• Approved refunds will be processed within 5–10 business days.

• Processing time may vary depending on your bank or payment provider.

Order Cancellation

Orders may only be canceled if they have not yet been shipped. Once shipped, cancellation is no longer possible.

Important Notice

Medical products are intended for their stated use only. We recommend consulting a licensed healthcare professional before using any medical product.